TERMS OF USE
Last updated: 24 October 2026
These terms apply to your use of the website inner-alchemy.com.au (the “Site”), the Inner Alchemy mobile app (the “App”), and the programs, memberships and online content available through them (together, the “Services”). By using the Services, you agree to these terms. If you don’t accept them, please stop using the Services.
DEFINITIONS
In these terms:
1.1 “ACL” means the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth).
1.2 “App” means the Inner Alchemy mobile application, downloaded through a Participating App Store or accessed at platfio.app/inneralchemy.
1.3 “Consumer” has the meaning given in the ACL.
1.4 “Contract” means any contract for the supply of a Program by Inner Alchemy to you.
1.5 “GST” has the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth).
1.6 “Inner Alchemy”, “we”, “us” and “our” mean Lifessential Naturopathy (ABN 37 362 254 455), trading as Inner Alchemy.
1.7 “Member Information” means the information described in clause 7.
1.8 “Online Content” means the exercise, yoga, nutrition, naturopathic and educational content we provide through the Site or the App. This includes videos, audio, recipes, meal plans, text, images and community features, and any content posted by other users.
1.9 “Participating App Store” means the Apple App Store, Google Play and any other app store we authorise to distribute the App.
1.10 “Program” means any program, membership or coaching service you access or purchase through the Services. This includes the 7-Day Metabolic Breakthrough, Metabolic MAGIC, TRIBE and Freedom.
1.11 “You” means the person using the Services or purchasing a Program from us. Where more than one person is involved, it means each of them jointly and severally.
APPLICATION OF THESE TERMS
The Services are owned and operated by Inner Alchemy.
Through the Site or the App, you can register as a member, purchase Programs and access Online Content you are eligible for.
These terms must be read together with any additional terms or guidelines contained in a Program.
We may update these terms from time to time. We’ll post the updated terms on the Site and the App and notify members by email at least 14 days before material changes take effect. If you keep using the Services after the changes take effect, you agree to the updated terms. If you don’t agree, you can cancel your membership before that date.
We may change, update or discontinue features of the Site, the App or the Online Content. Where a change materially reduces what you have paid for, clause 60 applies.
LICENCE
While you have access to a Program, we grant you a limited, personal, non-commercial, non-exclusive, non-transferable and revocable licence to access the Services. You may access them through a web browser or mobile device, for the areas you have registered for. We reserve all rights not expressly granted.
MEMBERSHIP AND MEMBER INFORMATION
To use some Services, you’ll need to register and provide information such as your name, contact details and payment details (“Member Information”).
You’re responsible for keeping your login and password secure, and for all activity under your account. Don’t share your password or let anyone else use your account.
You can view and update your membership details in the App or on the Site.
If you register through the App, you can create your account manually or by allowing access to your social networking profile to fill in your details.
Membership is personal and non-transferable.
Your Member Information must be accurate, complete and not misleading, and you must keep it up to date.
You’re responsible for any loss we suffer because Member Information you provide is incorrect.
We don’t send unsolicited emails. Please check that our emails aren’t going to your junk or spam folder. You can unsubscribe from marketing emails at any time.
7-DAY METABOLIC BREAKTHROUGH (FREE)
The 7-Day Metabolic Breakthrough is a free 7-day program that runs in groups while doors are open. No payment details are required.
Breakthrough content and the group chat are available for the duration of your group only. Access ends when the group closes.
METABOLIC MAGIC
Metabolic MAGIC (“MAGIC”) is a 4-week coaching program. It is a one-off payment of $498 AUD, including GST. It is not a subscription, and you won’t be charged again.
MAGIC includes:
-two private video coaching calls with Carly, plus a wrap-up call;
-daily review of your logs, with feedback;
-two 1-week meal plans with macros calculated for you;
access to the MAGIC workouts, yoga and recovery sessions in the App for 30days only..
MAGIC runs in groups while doors are open. Your program runs for four weeks from your group’s start date. If you purchase after the weekly cut-off (Saturday 6pm AEST), you start with the following group.
Coaching calls must be booked and held within your four-week program. If you miss a booked call without 24 hours’ notice, we may not be able to reschedule it. Unused calls, log reviews or other inclusions don’t carry over after the program ends.
When your four weeks end, your access to MAGIC inclusions ends. You can choose to continue with TRIBE or Freedom. These are separate weekly subscriptions, and you won’t be enrolled in them automatically.
TRIBE AND FREEDOM MEMBERSHIPS
TRIBE is a self-guided membership at $46 AUD per week. Freedom is a membership with weekly one-on-one coaching at $95 AUD per week. Both are billed weekly, have no lock-in, and continue until you cancel.
New member content is generally added monthly. Freedom coaching content is delivered weekly or after coaching calls, as described in the membership inclusions.
You’ll get access as soon as your first payment is processed.
You can cancel at any time from your Profile page in the App, at least 24 hours before your next weekly billing date. Cancelling by email alone does not stop the payment.
When you cancel, you keep access until the end of your current weekly billing cycle. No refund is given for the remainder of a billing week already paid.
Unless you cancel at least 24 hours before your billing date, you authorise us to charge the next week’s fee to your chosen payment method.
If a weekly payment fails, we’ll retry it on the following evening and again on the second evening. If the third attempt fails, your membership will be cancelled, but any unpaid fees remain owing.
From time to time we may offer promotional rates for new members. These apply only for the period stated in the offer. After that, your membership renews at the standard price unless you cancel at least 24 hours before the renewal date. We’ll notify you in advance of any change to standard pricing.
ORDERING, PRICING AND PAYMENT
Displayed prices and quotes are an invitation to treat. Placing an order is your offer to enter a Contract on these terms. A Contract is formed when we confirm your order and receive your payment.
We may refuse any order at our discretion.
Prices are in Australian dollars and include GST. A payment processing fee applies to online payments.
Payment is made by card at the time of ordering. You authorise us to take payment immediately on purchase and, for weekly memberships, on each billing date until you cancel. One-off programs such as MAGIC are charged once.
You must not purchase a Program for the purpose of re-supply.
From time to time we may offer discount codes, for example to 7-Day Metabolic Breakthrough participants. Codes must be entered at checkout. They can’t be combined with other offers or applied after purchase, and they may be withdrawn at any time.
ACCESS TO PROGRAMS
Programs are made available through the Site and the App. Any start date we give is an estimate. We’ll use reasonable endeavours to meet it.
Please let us know in writing within 72 hours of being told your Program is available if you can’t access it, if it is faulty, or if you’ve received the wrong Program.
Program emails and notifications vary depending on your Program, activity and communication preferences.
We can’t guarantee the App will work on every device or wireless carrier.
CANCELLATIONS AND REFUNDS
If we can’t deliver a Program you’ve paid for, we may cancel your order by notice to you and refund the purchase price.
Once an order is accepted and paid, you can’t cancel it, except as set out in these terms.
We don’t provide refunds if you change your mind, don’t use a Program, or don’t complete it. For MAGIC this is because personal coaching time and content are prepared for you from the day you start.
Nothing in these terms affects your rights under the ACL. Our services come with guarantees that can’t be excluded under the ACL. You may be entitled to a refund or other remedy if a service has a major failure. Please keep your payment confirmation as proof of purchase.
HEALTH AND SAFETY
Our Programs provide wellness coaching and education. They are not medical advice, diagnosis or treatment, and don’t replace your GP or another registered health practitioner.
If you are pregnant, breastfeeding, taking medication, have a medical condition or injury, or are unsure of your physical capability, please get advice from a health professional before starting any exercise or nutrition program. Tell us about any of these before starting a coaching program.
Stop exercising and seek medical help if you feel pain, dizziness, shortness of breath or any other concerning symptom.
Individual results vary. We don’t guarantee any particular result.
PRIVACY AND SECURITY
We collect, use and store your personal information in line with our Privacy Policy.
No transmission over the internet is completely secure. We take reasonable steps to protect your Member Information once we receive it, but information you send us is transmitted at your own risk.
We may remove or change your username if it is inappropriate.
MEMBER SUBMISSIONS AND COMMUNITY
You may be able to post comments, reviews or other content (“Member Submissions”). You grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, adapt, publish and display your Member Submissions. You consent to us doing so without attribution. We won’t publish your name, photos or results in our marketing without your separate written permission.
You must not post anything unlawful, threatening, abusive, defamatory, obscene or infringing. You’re responsible for any loss we suffer as a result if you do.
We may review, edit or remove any Member Submission that we consider unlawful, offensive or inappropriate.
INTELLECTUAL PROPERTY
© Lifessential Naturopathy 2016–2026. All rights reserved.
All content, code, graphics, Programs and Online Content are protected by copyright, trade mark and other intellectual property laws. They are owned by Inner Alchemy or its licensors.
Other than for your own personal use of a Program, you must not, and must not allow anyone else to:
57.1 copy, share, distribute, sell, publish or license any Program or Online Content;
57.2 modify it or create derivative works from it;
57.3 convert it into another format;
57.4 reverse engineer or decompile any part of the Site or the App;
57.5 remove or tamper with any trade mark, copyright notice or other legal notice.
Trade marks and trade names on the Site and the App belong to Inner Alchemy or its affiliates and may not be used without written consent.
If you have a question or complaint about possible infringement of intellectual property, contact support@inner-alchemy.com.au.
CHANGES TO PROGRAMS
We may update, change or remove Online Content within a Program. If a change materially reduces a paid Program you’ve purchased, we’ll offer you a reasonable alternative or a pro-rata refund.
We may suspend or end your access if you breach these terms. If we end access for any other reason, clause 60 applies to any paid period remaining.
THIRD-PARTY MATERIAL AND LINKS
Some content may include material from third parties. We aren’t responsible for the accuracy of third-party material, to the extent permitted by law.
The Site and the App may link to sites we don’t control. We aren’t responsible for their content, and those sites have their own terms. You use them at your own risk.
DISCLAIMER AND LIABILITY
We provide information on the Site and the App in good faith. To the extent permitted by law, we don’t guarantee that it is complete, error-free or suitable for your particular circumstances.
We don’t guarantee that the Site or the App will be free from viruses or interruption.
To the extent permitted by law, we aren’t liable for any indirect or consequential loss, including loss of data, business or profits.
Where our liability for failing to meet a consumer guarantee can be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the ACL or other law that can’t be excluded. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
SPAM
Our email addresses are published to help with communications about the Services. Publishing them is not consent to receive unsolicited commercial messages.
APPLE APP STORE
These terms are between you and Inner Alchemy, not Apple. Apple isn’t responsible for the App, its content, maintenance, support, warranty, product claims or intellectual property claims. Your licence to use the App on Apple devices is limited to devices you own or control.
GENERAL
These terms are governed by the laws of Queensland, Australia, and you submit to the courts of Queensland. If you access the Services from elsewhere, you’re also responsible for complying with local laws.
If we don’t enforce a term, that isn’t a waiver of our rights.
If any term is unenforceable, it will be read down to the extent needed, or severed, without affecting the rest of these terms.
Notices must be in writing and may be sent by email to the last known address. An email notice is received on successful transmission.
If you have any questions about these terms, contact us at support@inner-alchemy.com.au.